Terms and Conditions

1. Contract object and definition.

For online sales agreement it is defined as sale agreement the legal contract between seller “le Ceramiche SAS di Zanardello Andrea & C.”, via Ferracina 1, Bassano del Grappa and a general consumer in a distance sales system through the technology of internet.
Therefore all contracts will be concluded directly by the buyer through the access of the website: www.leceramiche.net, where the buyer will be able to make a purchasing agreement through the website procedures.
The general consumer is a person that purchases good and services for reasons not directly referrable to his/her professional activity. Here follow the sales conditions that will regulate transactions until they will be changed by the seller.
Modifications to the sales conditions will regulate sales transactions from the moment the modifications will be published on the website.

2. Prices and purchasing procedures.

All prices of the products are to be considered as invitations to treat and are including Italian
VAT. Delivery costs are excluded from the product prices but are clearly presented to the customer. When delivery abroad the buyer will take responsibility for additional delivery or handling costs that may arise and that may not be included in the indicated delivery terms.
The sale contract is made through the correct insertion of online data. The buyer can only pay for the purchases through the methods made available on the website.

3. Buyer obligations.

The consumer agrees to these sales conditions at the moment of purchase. It is forbidden to the buyer to insert false personal data in the registration process. Personal data and email address must belong to the person doing the registration.
It is forbidden to a single individual to have more than one account or to use data of a third person. The company reserves the right to legally defend its interests against breaches of these conditions.

4. Right of withdrawal

The consumer that for any reason claims to be unsatisfied with the products received can withdraw within 10 days from having entered the contract. The withdraw shall be manifest through resistered mail to “le Ceramiche SAS di Zanardello Andrea & C. Via Ferracina 1, 36061 Bassano del Grappa Vicenza”.
This option is not available for customised products. Within said terms all products shall be returned in perfect conditions and with their original packaging. The shipping costs for returning products will be sustained by the buyer.
Once the company will have received the products it will proceed with refund within 30 days from reception.
The buyer takes responsibility of communicating the bank details where the refund shall be sent to. Given the artistic nature of the products being sold on the website, the company cannot accept claims on small variations of shape and color of the objects pictured on the website www.leceramiche.net.
The images of the website are simply explicatory and cannot be binding in a comparison with the goods received. The company commits in producing all its products with the maximum care and dedication, but since the products must be decorated by different artists, all products cannot look exactly the same.

5. Contract resolution

The company has the right to withdraw from the contract in any moment with or without valid justifications; in said circumstances the company will refund the full amount paid.

6. Jurisdiction

The law applicable for any dispute shall be Italian Law. The competent court is Bassano del Grappa, Vicenza, Italy.

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